Welcome to Highbridge Medical Centre
15th October 2018 PATIENT NOTICE
We would like to make you aware that over the coming weeks we will temporarily have reduced GP capacity due to on-going illness/injury.
Be assured that we are trying to fill those GP hours with locum doctors. However, there may be days where this is not possible due to lack of availability during the school holidays.
We hope that these staff shortages will not affect patient experience, but please be aware there may be a waiting time to be seen for routine/ongoing matters.
Please provide the health centre staff with as much information needed as possible, so that we can prioritise any urgent cases.
We appreciate your co-operation and understanding in this matter.
Highbridge Medical Centre
Do you need the flu jab...??
For more information please see the tab to the right named "Flu Campaign"
Fancy beating the phone queue? How about booking your routine doctors appointment online?
You can also order your repeat prescriptions, view your regular medicines and any recorded allergies.
Patient Access is what you want. For more information see the Patient Access tab to the right.
Changes to the repeat prescription service with local pharmacies starting from 1st May 2018.
For MORE Information please see the prescriptions tab to the top of the website.
We have been rated "Good" overall in our latest CQC report. For more information please see the tab to the right named "Care Quality Commission"
You may also like to view the Press Release from Symphony Health Care Services regarding the recent CQC report. See below.
SHS Press Release
Please note that as from 4th July 2017 Weston A&E will be closed temporarily from 10pm-8am. Please do not visit Weston A&E during these times, either call 111 for urgent but non-emergency conditions or visit another A&E unit. Other than that please wait until the Surgery is open and contact us directly.
For serious, life threatening emergencies dial 999.
Contacting us by telephone?
PLEASE NOTE THAT THE PHONE NUMBERS HAVE CHANGED...
For Appointments or a general enquiry please dial - 01278 783220
For a Home Visit or Medical Secretary (between 8am-5pm) dial - 01278 764230
For Results (between 2pm-4pm) dial - 01278 764244
On average we deal with 500 calls a day, with peak periods being between 8.30 and 10.00 am. If you call during these times, expect delays - we are not a call centre with limitless resources. Alternatively call at later times. We are here til 6.30 pm everyday.
For Non-Urgent medical advice out of surgery opening hours (Surgery is open: 8.30am - 6.30pm Monday-Friday excluding Bank Holidays), please contact 111.
For Urgent/life threatening medical advice/assistance, please contact 999.
Access to clinical records
Patients will be pleased to know that, in line with Government guidelines, we are now able to offer patients access to their clinical records. At present this is limited to lists of medications, allergy information and any other information as discussed and agreed with your GP. For more information please contact reception.
NHS use of patient data
NHS England is commissioning a modern data service from the Health and Social Care Information Centre (HSCIC). Under the Health and Social Care Act 2012, NHS England has the power to direct HSCIC to collect information from all providers of NHS care, including general practices. Information such as your postcode and NHS number, but not your name, will be used to link your records in a secure system, so your identity is protected. This information about you helps the NHS to provide better care for you.
NHS England have asked us to inform you that this is happening and to make you aware of the choices you have. Further information can be found in the attached leaflet.HSCIC_patient_information_leaflet.pdf
If you have any questions, please contact a member of the reception team.