Welcome to Highbridge Medical Centre
Here you will find all the information you need about Highbridge Medical Centre and the services that we provide.
We are aware that some patients are experiencing issues/difficulties when trying to connect via the main telephone switchboard. We are in contact with our telephone provider to rectify these issues as soon as possible. Please do bear with us.
We would like to thank you in advance for you patience and understanding in this matter.
This matter is ongoing, some times it doesn't cause any problems and some times it does. If you are having issues then please do report it to reception. However you simply may not be able to get through because we are having a busy period.
Access to clinical records
Patients will be pleased to know that, in line with Government guidelines, we are now able to offer patients access to their clinical records. At present this is limited to lists of medications, allergy information and any other information as discussed and agreed with your GP. For more information please see Using EMIS Access (access to your clinical records).
Petition to save General Practice - England
The Royal College of General Practitioners are leading a campaign to back general practice. Despite carrying out 90% of all NHS patient contacts, general practice only receives 8.39% of the NHS budget in the UK — an historic low. By 2017, this is projected to plunge to just 7.29%. Compound this with a national recruitment crisis for GPs and the increase in GP workload, the realism is that patients will have to wait longer than a week to see their GP.
The RCGP want to change this so please support this petition and sign today http://www.rcgp.org.uk/campaign-home/get-involved/petition/petition-england.aspx
Contacting us by telephone?
The options are as follows:
Option 1 - Results
Option 2 - Home Visits
Option 3 - Prescriptions - recorded message information on how to order your prescriptions. Please note that in the interests of patient safety we do not accepted Prescription requests over the phone.
Option 4 - Medical Secretaries
Option 5 - Appointments
If you do not choose one of the options above and continue to hold you will be transferred through to a Medical Receptionist.
On average we deal with 500 calls a day, with peak periods being between 8.30 and 10.00 am. If you call during these times, expect delays - we are not a call centre with limitless resources. Alternatively call at later times. We are here til 6.30 pm everyday
NHS use of patient data
NHS England is commissioning a modern data service from the Health and Social Care Information Centre (HSCIC). Under the Health and Social Care Act 2012, NHS England has the power to direct HSCIC to collect information from all providers of NHS care, including general practices. Information such as your postcode and NHS number, but not your name, will be used to link your records in a secure system, so your identity is protected. This information about you helps the NHS to provide better care for you.
NHS England have asked us to inform you that this is happening and to make you aware of the choices you have. Further information can be found in the attached leaflet.HSCIC_patient_information_leaflet.pdf
If you have any questions, please contact a member of the reception team.