Welcome to Highbridge Medical Centre
Wednesday 27th August @ 10.50am
We are currently experiencing technical difficulties with our booking systems. At present we are unable to book/cancel/re-arrange any appointments. However please do still call if you have an urgent issue and we will see how we can help.
Here you will find all the information you need about Highbridge Medical Centre and the services that we provide.
Petition to save General Practice - England
The Royal College of General Practitioners are leading a campaign to back general practice. Despite carrying out 90% of all NHS patient contacts, general practice only receives 8.39% of the NHS budget in the UK — an historic low. By 2017, this is projected to plunge to just 7.29%. Compound this with a national recruitment crisis for GPs and the increase in GP workload, the realism is that patients will have to wait longer than a week to see their GP.
The RCGP want to change this so please support this petition and sign today http://www.rcgp.org.uk/campaign-home/get-involved/petition/petition-england.aspx
Electronic Prescribing Service (EPS) - Go Live date 21st July
From the 21st July we started to use the electronic prescribing service. If you sign up to this service, rather than printing a physical prescription, it will be electronically processed, authorised by the GP and then sent via a link directly to your chosen pharmacy. This should speed up the collection service for the patient and the chemist. It should prevent delays, misplaced prescriptions and the chemist will have access to all issued prescriptions as soon as they have been authorised.
If you are interested in this service then please nominate your chosen Pharmacy (either via the Pharmacmy or at the Medical Centre) and we will be able to start the new process for your next prescription.
Contacting us by telephone?
The options are as follows:
Option 1 - Results
Option 2 - Home Visits
Option 3 - Prescriptions - recorded message information on how to order your prescriptions. Please note that in the interests of patient safety we do not accepted Prescription requests over the phone.
Option 4 - Medical Secretaries
Option 5 - Appointments
If you do not choose one of the options above and continue to hold you will be transferred through to a Medical Receptionist.
On average we deal with 500 calls a day, with peak periods being between 8.30 and 10.00 am. If you call during these times, expect delays - we are not a call centre with limitless resources. Alternatively call at later times. We are here til 6.30 pm!
NHS use of patient data
NHS England is commissioning a modern data service from the Health and Social Care Information Centre (HSCIC). Under the Health and Social Care Act 2012, NHS England has the power to direct HSCIC to collect information from all providers of NHS care, including general practices. Information such as your postcode and NHS number, but not your name, will be used to link your records in a secure system, so your identity is protected. This information about you helps the NHS to provide better care for you.
NHS England have asked us to inform you that this is happening and to make you aware of the choices you have. Further information can be found in the attached leaflet.HSCIC_patient_information_leaflet.pdf
If you have any questions, please contact a member of the reception team.